Return & Refund Policy
We want you to love what you buy from The Groomzy!
Return Eligibility:
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Returns are accepted within 30 days of delivery.
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The item must be unused, in original packaging, and in resellable condition.
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Products that are damaged due to misuse, water, or wear & tear are not eligible.
Return Process:
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Email support@thegroomzy.shop with your order number and reason for return.
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Our support team will guide you through the return process.
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Ship the product back to our return address (shared via email).
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Once inspected and approved, your refund will be processed within 5–7 business days.
Refunds:
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Refunds will be made to the original payment method.
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Shipping charges are non-refundable.
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For prepaid orders, allow up to 7 working days for the refund.